REFUND OPTIONS | A message from the chairman

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REFUND OPTIONS | A message from the chairman

Postby FGR_Media » Fri Jun 12, 2020 2:34 pm

As you know, our season has ended with 10 games left to play, six of them home games. Now that this has been confirmed, we’re looking at refund options for season tickets and other advance purchases. These include away travel, casual match tickets and hospitality bookings.

We’re aware that some of our fans have already pledged not to ask for a refund - that's an incredible gesture and very much appreciated. We’re also aware that that won’t suit everyone of course - and it needs to be a choice.

We’ve set out three options below, we think they cover the most sensible outcomes. If you could let us know which one suits you best, we’ll get on and action it - that may take a week or two as we’re operating with a skeleton crew (most of our staff are furloughed) but it will happen.

Please email reception@fgr.co.uk with your preference and your details - so we know who you are…:) It would be helpful if you could include a contact number just incase we need to check anything with you.

Option 1: Leave your money in the club, as a donation to support us in the coming season.

Option 2: Convert your money to an FGR Voucher valid for the entire new season - for use in the Club Shop, we’re launching our new away shirt soon btw.

Option 3: A refund in full for the cancelled home matches - or in part if you’d like to use part of Option 1 or 2 as above.

Obviously it’s been a tough few months, we’ve met all of our obligations (with 100% pay) to players and staff, including matchday casual workers - that matters to us. The season ahead will be strange and financially challenging - with games likely to be behind closed doors for sometime. Any contributions that you can make to support us in this are really helpful - equally we understand if not. These are tough times for everybody.

We’re looking at options for the new season, to enhance the live game streaming and find new ways to get fans involved - digitally. And we intend to compete for promotion again, despite the circumstances.

All the best, and I hope to see you at a game again soon.

Dale.
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We’re a club that looks to the future, but our identity is forged from a rich 128-year history. Founded in 1889, we’re one of the oldest football clubs in the world.

In 2017, we were promoted to the Football League for the first time in our history – which means we can spread our sustainability message to an even bigger audience. FIFA recently described us as the greenest football club in the world. That’s quite an accolade, and it shows how we’ve been able to bring together football and environmental consciousness at the highest levels of the game.