Green Devils LIVE

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Green Devils LIVE

Postby Mothy » Fri Oct 06, 2017 7:13 pm

I just wanted to post how a negative experience turned into a positive experience.

I was unable to attend the Accrington match, so I decided to use the Green Devils LIVE service for the first time.

As many who posted on the Accrington Stanley match thread will know, the live commentary did not start until 27 minutes into the game and towards the end something odd happened and we were suddenly listening to the Cheltenham match. Additionally, there wasn't the advertised digital programme to download.

I sent an emai to the club on Sunday to explain the problem, frustration with what had occurred and to request a refund. Perhaps, in part prompted by Tddum's post on the Accrington thread as to whether anyone bothers to contact the club and make them aware of the issue.

Monday morning, I received an email confirming that my credit card would receive the refund I had requested.

Monday evening, I received an email from Helen Taylor, Chief Executive who had taken the trouble to write. Without going into the details, I will share that there was an apology for the service, empathy with the disappointment and a shared frustration, assurance that club were working hard to resolve issues with the relevant providers and finally writing as a fan and hoping for points to celebrate at the next match. (I noticed Helen that was plural so must mean 3 points)

Whilst we vent our feelings on the forum which in itself is no bad thing, on the rare occasions I have contacted the club I have found it to be helpful in both explanation and problem resolution, if there is one.

I was therefore delighted to see that the Cheltenham Cup Match Green Devils LIVE commentary subsequently happened without a hitch.

I hope anyone listening tomorrow to the Green Devils LIVE has a trouble-free experience and hear Bob/Billy Hunt announcing an away draw, but even better a win. I will be following on twitter and the forum as I am taking a short stroll to spend non-league day at AFC Telford United v Boston United.

Chapeau to Helen and FGR
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Re: Green Devils LIVE

Postby camel » Fri Oct 06, 2017 7:20 pm

Thanks for sharing the positive experience. It's good to hear.

Let us know how Louis McGrory gets on if he is playing.
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Re: Green Devils LIVE

Postby GETCARTER » Fri Oct 06, 2017 7:43 pm

Always found this payed service to be excellent - whether it be on holiday in deepest Cornwall, or back home in Sussex.Please continue.
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Re: Green Devils LIVE

Postby Tomiswalking » Fri Oct 06, 2017 7:58 pm

Any news on the digital programme?
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Re: Green Devils LIVE

Postby NewForestRover » Fri Oct 06, 2017 9:33 pm

I've listened to every match via Green Devils LIVE (apart from the one that I attended) so must be owed a refund for all the times that it hasn't worked properly!

I just appreciate having it so won't be complaining. I sit and wait and hope. I know that eventually the sound of silence will be replaced by the excitement of Billy & Bob!

At least they're aware of the problems now and are doing their best to rectify them.
Well done Mothy!
:)
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Re: Green Devils LIVE

Postby Tddun » Fri Oct 06, 2017 9:56 pm

The programmes can all be accessed via one link.. I don't have it to hand but I did access it the other day.. so they are all online.. somewhere.
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Re: Green Devils LIVE

Postby Tomiswalking » Fri Oct 06, 2017 10:12 pm

Thanks mate, I thought they were going to be emailed so didn't even think to look! My bad.

https://www.forestgreenroversfc.com/gam ... -programme
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Re: Green Devils LIVE

Postby NewForestRover » Fri Oct 06, 2017 10:27 pm

How do we get them?
You've lost me!
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Re: Green Devils LIVE

Postby Tomiswalking » Fri Oct 06, 2017 10:28 pm

Does the link in my last post work newforestrover?
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Re: Green Devils LIVE

Postby NewForestRover » Fri Oct 06, 2017 10:37 pm

Yes it does but I'm not on laptop now (using phone)
Just wondering how to access myself without link when next on computer.
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Re: Green Devils LIVE

Postby Tomiswalking » Fri Oct 06, 2017 10:51 pm

I put 'programme' in search box in the right of homepage.
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Re: Green Devils LIVE

Postby NewForestRover » Sat Oct 07, 2017 2:51 pm

Tomiswalking wrote:I put 'programme' in search box in the right of homepage.


I can access them through your link but when I put 'programme' into my search box, all that came up was 'error'.
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Re: Green Devils LIVE

Postby The Jovial Forester » Sat Oct 07, 2017 6:06 pm

Worked a treat for me today on my mobile phone up in the mountains in SE China. Can't argue with that.
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Re: Green Devils LIVE

Postby Tomiswalking » Sat Oct 07, 2017 7:50 pm

NewForestRover wrote:Yes it does but I'm not on laptop now (using phone)
Just wondering how to access myself without link when next on computer.


I can email you the link if that would help.
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Re: Green Devils LIVE

Postby Mothy » Sat Oct 07, 2017 7:58 pm

camel wrote:Thanks for sharing the positive experience. It's good to hear.

Let us know how Louis McGrory gets on if he is playing.


Louis came on in 88th mins. Barnes-Homer cannot get a place on the bench has four strikers rightly ahead of him. Good win for the Bucks today on non-league day & to give my refund to ProstateUK.
#WeAreFGR #BacktheBucks
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Re: Green Devils LIVE

Postby camel » Sat Oct 07, 2017 10:58 pm

Mothy wrote:
camel wrote:Thanks for sharing the positive experience. It's good to hear.

Let us know how Louis McGrory gets on if he is playing.


Louis came on in 88th mins. Barnes-Homer cannot get a place on the bench has four strikers rightly ahead of him. Good win for the Bucks today on non-league day & to give my refund to ProstateUK.


Good stuff, thanks Mothy.
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Re: Green Devils LIVE

Postby The Jovial Forester » Sat Oct 14, 2017 2:05 pm

Just going to log in ready for the game and no sign of the media player yet - this is the page the 'On Air' link goes to: https://www.forestgreenroversfc.com/gam ... ounty-home
That looks right, usually that every week. Anyone else having the same problem (I'm using Chrome browser on Windows 10)?
Being in China it might be the Internet here though it's worked before.
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Re: Green Devils LIVE

Postby Greeners » Sat Oct 14, 2017 2:48 pm

Hi
The button is there but not responding yet, but that might be because Bob is still live on radio on t'internet.
I've noticed the radio always stays live until the whistle goes.
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Re: Green Devils LIVE

Postby The Jovial Forester » Sat Oct 14, 2017 2:54 pm

Greeners wrote:Hi
The button is there but not responding yet, but that might be because Bob is still live on radio on t'internet.
I've noticed the radio always stays live until the whistle goes.

Thanks Greeners. I'm not seeing that little embedded player at all and I've a bad feeling they've blocked it on the local internet which is a pain because I haven't got a VPN.
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Re: Green Devils LIVE

Postby stapo101 » Sat Oct 14, 2017 2:59 pm

Its not showing for me either. Every week there seems to be a problem.
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